We collect information about you that you provide to us when using the Site, such as your name, address, phone number, credit card details, e-mail address, accommodation name, accommodation location and/or length of stay, and your TripSEG account password for accommodation reservations. In addition for flight reservations, we may also collect passenger name, date of birth, nationality and passport details including passport number, country of issue and expiry date.
By visiting our Site, we may also automatically collect certain usage information, such as your IP address, geographic data, country, search preferences related to specific searches, browser, and information about your device's operating system, application version, language settings, and pages that have been shown to you. If you are using a mobile device to access our mobile app or mobile optimized Site, we might also collect information that identifies your mobile device, such as the device ID, location of the device (with your consent), and device-specific settings and characteristics. If you participate in an TripSEG program, there may be limited additional information that we may collect from the accommodation about your stay; for example, see the information below collected as part of the TripSEG Umrah program. When you make a reservation, our system registers through which means and from which websites you have made your reservation. We may also collect certain information through cookies, tags, and similar technologies as detailed below
If you decide to book tours or other travel activities through our Site, depending on the type of tour or travel activity, there may be limited additional information that we may collect from you, including your passport details, date of birth, height and weight, pick-up location, your preferred tour/activity language, and information about any special requirements that we need to consider in connection with your participation in the respective tour/activity. If you need to get in touch with our customer support team, or reach out to us through other means (such as through social media, or communicating with your accommodation through us), we will collect the information you may choose to provide through such contact.
Where you submit reviews regarding your accommodation or other ancillary services available on our website through us, we will collect information from you included in your reviews, including your first name and country of residence. You can decide to participate in our referral programs or other promotions, and doing this will also mean providing us with personal data. In addition to that, you can provide us with feedback or ask for help with using the Sites or our various communications platforms.
Where you are making a booking with other guests whose details you provide to us as part of your reservation, or if you make a booking on behalf of someone else, it is your responsibility to ensure that the person or people you have provided personal data about are aware that you have done so, and have understood and accepted how TripSEG uses their information (as described in this Privacy Policy).
Accommodation partners may share information about you with us too – this may happen if you have questions about your pending booking or if disputes arise regarding your booking.
The TripSEG Umrah Program
If you are making a reservation on our dedicated Umrah landing page, then as part of processing your travel reservation(s) and facilitating your visa application with the respective Government authorities in the Kingdom of Saudi Arabia including the Ministry of Hajj and Umrah, and the Ministry of Foreign Affairs - we may collect, store, process and disclose additional personal data of yours consisting of the passport numbers, nationality, flight details and date of birth for each guest under a reservation made on the landing page as well as the email address and telephone number of the lead guest. Such personal data is required to process both the travel reservation(s) and visa application which is processed and approved by the respective ministries, and in order for the ministries to receive your visa application, your personal data will be disclosed through the ministries’ service provider, based in the Kingdom of Saudi Arabia. Your personal data will be retained by TripSEG for the duration outlined in this Privacy Policy.
The TripSEG TTogether Program (Thailand)
If you are making a reservation through the TripSEG TTogether Program, then as part of processing your travel reservation(s) and to facilitate the eligibility requirements for the Program - we may collect, store, process and disclose additional personal information of yours consisting of the last digits of your Thai citizen ID card and the telephone number you have used to register for the Program. Such personal data is required to process both the travel reservation(s) and to meet the eligibility requirements imposed by the Thai government. Your personal data may be disclosed where strictly required to Third Parties (including the relevant Thai government bodies and indicated partners such as local banking partners and others). Your personal data will be retained by TripSEG for the duration outlined in this Privacy Policy.
The Go to Travel Program (Japan)
If you have made or are making a reservation through Japan’s Go to Travel Program, then as part of processing your travel reservation(s) and/or to facilitate the eligibility requirements for the Program - we may collect, store, process and disclose additional personal data of yours (or of the other guests on behalf of whom you have made the reservation, where applicable) which may consist of the name of the prefecture of residence and any relevant documents that you choose to provide as proof of residence (such as driver’s license, resident card, or others). Such personal data is required to process both the travel reservation(s) and/or to meet the eligibility requirements imposed by the government authority responsible for the Go to Travel Program. Your personal data may be disclosed where strictly required to Third Parties (such as the relevant government bodies where required). Your personal data will be retained by TripSEG for the duration outlined in this Privacy Policy and as needed to comply with the Go to Travel Program requirements.
Special categories of personal data
Certain types of personal data, such as religion or health-related information, are considered sensitive and may require additional protection under applicable laws. Although we do not ordinarily collect sensitive personal data as part of standard accommodation bookings, there may be a need to from time to time, collect such information e.g. as contained in a government-issued identification document or medical certificate if such information is supportive of a transaction or request that you ask us to perform on your behalf such as a cancellation or amendment of your booking, or if you may choose to share such information voluntarily through any contact you may have with TripSEG. You may also elect to provide us with other information which may imply or suggest information like religion, health or other information, such as when specifying your dietary needs. Such collection and processing of such sensitive personal data will be in line with what is set out in this privacy statement.
Where required by law, we rely on the following legal bases to process personal data:
Necessity to Perform Contract with You - we need to process your information in order to provide our travel reservation services to you, answer questions and requests from you, and provide customer support.
Our Legitimate Interests - we process your information for security and safety; debt recovery purposes; to detect and prevent fraud; to protect and defend the rights or property of others, or our own rights and interests; to analyze, improve, customize and provide our reservation travel and related services to you; and to respond to domestic and foreign law enforcement requests, court orders, and legal process.
Compliance with Legal Obligations - we need to process your information to comply with relevant laws and regulatory requirements.
Consent for Special Categories of Personal Data and marketing communications - we rely on your consent to collect sensitive personal data and send marketing communications. You can unsubscribe from marketing communications at any time by following the instructions set out in this Privacy Policy (see Section 7).
Protect Vital Interest - we may need to process your information in case of emergency involving an individual's life or health.